Conveyor raises $20M to scale the AI agent platform that’s redefining customer trust

Every enterprise sale hinges on trust. But today’s process for earning customer trust is like a traffic bottleneck on a single-lane road: security reviews, privacy assessments, and lengthy RFP responses all funnel into the same narrow lane, creating bumper-to-bumper deal traffic. Revenue, security, and customer trust teams are trapped behind burdensome and slow processes or buried under paperwork that drains productivity and slows growth.

For companies like Atlassian, this bottleneck can delay deals by 2-4 weeks or even cause them to lose deals entirely, costing millions of dollars each month, quarter, and year. For decades, the industry has accepted this as a necessary evil of sales and procurement.

Conveyor is ushering in a new era, automating the entire customer trust-building process with AI agents that deliver fast, accurate responses to complex customer requests, without compromising security, accuracy, or control.

By freeing teams from these bottlenecks, Conveyor empowers them to leverage security and compliance as competitive differentiators, unlock new markets through standards like FedRAMP and HIPAA, accelerate revenue, enhance customer retention, and elevate the overall quality of support.

That’s why we’re leading Conveyor’s $20M Series B, to help redefine how enterprises earn customer trust in an AI-first world.

Conveyor underpins the agent-to-agent future

The future of business isn’t just AI-assisted, it’s agent-driven. We’re moving beyond foundational models toward specialized AI agents that can autonomously execute and improve critical workflows.

‎What excites us most isn’t just the time savings or efficiency gains. It’s the paradigm shift Conveyor is enabling. As more buyers deploy their own AI tools to vet vendors, the future of enterprise trust will be AI-to-AI communication. Imagine your customer’s AI assistant sending a security or RFP request, and Conveyor’s agent answering instantly, accurately, and with full traceability, with no bottlenecks involved. Humans remain firmly in control of these AI agent systems at the management layer to provide guardrails, and now can scale their efficiency by orders of magnitude.

That’s the vision Conveyor is building toward: an intelligent, autonomous trust layer between buyers and sellers.

Not just another AI tool - Defining the future of customer trust

It’s no secret that there is an incredible amount of noise around AI right now. There’s a legion of “AI automation suites” that you’ll see on LinkedIn or at conferences. 

If you look at where some of the fastest-moving enterprise brands are actually spending, the signal is clear. Netflix, Atlassian, DocuSign, and others are using real products that deliver. For customer trust workflows, that means Conveyor. In a crowded space, it’s the one these market leaders are choosing.

As this shift to agents takes hold, we believe 10-15 category-leading companies will rise up to dominate individual high-value business workflows, split by organizational function. We expect meaningful innovation in procurement, finance, and CX, for example.

Simply put, Conveyor is the generational company being built today for customer-trust workflows. Their AI agents act as trusted teammates who handle the busywork, freeing humans to focus on what matters most.

But Conveyor’s real breakthrough isn’t just faster, more accurate answers to security reviews and RFPs. It’s that each interaction builds a reusable, structured knowledge graph of customer trust, finally giving enterprises a scalable system of record for their most critical risk and compliance data. That’s what makes Conveyor’s value compound over time.

Conveyor’s founder, Chas Ballew, has designed the product with his execution-obsessed team, bringing the right mix of security depth, product clarity, and go-to-market expertise from Google, Asana, Salesforce, and Gong.

Introducing the AI agent platform for customer trust

This isn’t just a funding announcement. Today, Conveyor is also debuting its AI Agent Platform for Customer Trust, a unified set of AI agents that automate every step of security reviews, questionnaires, and RFPs. From first contact to signed contract, Conveyor’s agents enable businesses to win deals faster and with enduring trust.

Conveyor started where many companies feel the most pain: security questionnaires. Their first AI agent, Sue, helps security and compliance teams field up to 800-line questionnaires with 95% accuracy and a 90% reduction in response time. Companies like DocuSign and Workday have already cut review turnaround from weeks to days using Conveyor.

Now, with the Series B raise and the launch of their second agent, Phil, Conveyor is expanding into RFPs, where speed and precision can make or break revenue. Phil helps sales and RevOps teams respond to proposals faster and more accurately, empowering businesses to win more deals without draining internal resources.

From deal blocker to growth driver, Conveyor helps you close more deals 

Legacy trust tools were built for audits, not for agility. In today’s buying landscape, that’s not good enough. With Conveyor, trust becomes a growth lever. It’s less about checking boxes and more about confidently saying "yes" to your next customer in hours, not weeks.

We know firsthand how critical and challenging it is to earn and maintain customer trust. Conveyor turns that pain into progress. We are excited to join Conveyor’s board and partner with Chas and the team because this isn’t just an investment, it’s a bet on the future of business.

If you’re tired of security reviews and RFPs slowing down deals, it's time to meet Sue and Phil. Trust us, you'll be glad you did.